Shipping & Returns
We aim to ship all orders within 3-4 working days of purchase.
Bespoke orders may take a little longer, we expect to ship those within 10-14 days.
If your item has arrived damaged, please get in touch within 48 hours of receipt with photographic evidence, so that I can escalate this with my couriers.
If you have not received your parcel within 7 days of ordering, please contact us.
If you would like to return your item, please let us know within 7 days of receipt. You must then return to us within 30 days of receipt. Once i have recieved your item, i will process your refund within 7 days.
The product must be in a perfect and saleable condition. We reserve the right to refund you LESS the value of any damage to the product, for example a damaged box.
Personalised orders, including bespoke sized wooden print hangers, cannot be returned unless they are faulty.
Please note: If you are returning a purchase from anywhere outside the UK, you MUST mark it as being a return by writing 'RETURNING TO SELLER' on the package clearly. This is to ensure we don't pay double customs duty on these products. If you have not written this clearly on the package and I receive a customs duty charge for the product, unfortunately I will have to charge you, and you will receive your refund value minus the cost of the customs charge. We will also not cover return postage, but we will refund your original postage.
Please post returns to the following address:
Two For Joy Illustration
40 Sproughton Road